1. Neurotone AI Pro Knowledge Base
  2. For Hearing Care Professionals

Pro Portal: Understanding the Patient Dashboard

Learn what each role sees on the Lace AI Pro Patient Dashboard and how to interpret key training metrics.

Permissions

Here’s what each role can see:

  • Clinic Admin: Can view all patients and their records.
  • Provider: Can only view patients assigned to them and those patients’ records.

Dashboard Metrics

This section highlights the patient’s overall engagement, showing when they last trained, total time spent, and how consistent their weekly training has been.

Screenshot 2025-10-17 at 3.12.59 PM

User Activity Levels

These show how actively a patient is training:

Level

Meaning

Weekly Training Time

Power User

Highly engaged and consistently active

90+ minutes per week

Active User

Regularly participates and shows steady progress

45–90 minutes per week

Intermittent User

Minimal activity; needs encouragement

45 minutes per week


  • Last Session: When the patient last trained.
  • Total Training Time: Total time spent training since they began.
  • Longest Lesson: The single longest lesson they’ve completed.

Training Progress

This section helps audiologists understand how training is structured and tracked over time.

Screenshot 2025-10-17 at 3.15.35 PM

  • Levels exist to keep patients engaged and provide a sense of accomplishment as they complete exercises.

  • Progress bars represent true training completion within each exercise type — these are what audiologists should reference to monitor overall progress.

  • Each exercise type (Speech in Noise, Rapid Speech, Working Memory, and Missing word) includes 4 levels of increasing difficulty.

  • Completing all levels across all exercise types represents about 9 total hours of auditory training.

Level Breakdown by Exercise type

Levels determine how many exercises are included and roughly how long each stage takes to complete. These do not reflect scoring or performance — they simply mark milestones in training engagement.

Speech in Noise and Rapid Speech


Level

Exercises

Approx. Training Time

Typical Duration

1

6

3 Min

1 Day

2

180

1 Hour

~6 days (30 exercises/day)

3

270

1.5 Hours

~9 days (30 exercises/day)

4

360

2 Hours

~12 days (30 exercises/day)

Total

816

~4 hrs 33 min

~28 days


Working Memory and Missing Word


Level

Exercises

Approx. Training Time

Typical Duration

1

3

3 Min

1 Day

2

60

1 Hour

~6 days (10 exercises/day)

3

90

1.5 Hours

~9 days (10 exercises/day)

4

120

2 Hours

~12 days (10 exercises/day)

Total

273

~4 hrs 33 min

~28 days



Scoring Overview

  • Scores reflect how patients are improving in four core listening areas
    • Speech in Noise
    • Rapid Speech
    • Working Memory
    • Missing Word
  • Graphs appear once there are at least five days of training data.
  • Each exercise graph shows improvement trends and helps providers explain progress over time rather than day-to-day fluctuations.

1. Speech in Noise (SIN)

Purpose: Measures how well a person understands speech in background noise.

How it works:

  • The system plays sentences at varying noise levels.
  • When the patient understands and taps Yes, the next exercise gets harder (more background noise).
  • When they tap No, the next gets easier.
  • Over time, it finds their threshold - how much background noise they can handle while still understanding speech.

How to interpret:

  • Very Quiet: Having a conversation in a quiet room where there is minimal background noise.
    • SNR Range: +15 dB and above
  • Quiet: Talking in a car with low road noise or in an office with mild ambient sound.
    • SNR Range: +10 to +14 dB
  • Moderate Noise: Conversations in a busy cafe or during a family dinner in a moderately noisy home.
    • SNR Range: +5 to +9 dB
  • Noisy: Background noise is close to the level of speech; understanding requires considerable effort.
    • SNR Range: +1 to +4 dB
  • Very Noisy: Trying to communicate in environments like busy urban streets or crowded public transit.
    • SNR Range: 0 to +4 dB
  • Extremely Noisy: Attempting to hold a conversation in very loud settings such as near heavy machinery, during loud events, or in entertainment venues.
    • SNR Range: Below 0 dB

Takeaway: Improvement here means patients are better able to follow conversations in noisy environments - one of the biggest real-world challenges for hearing loss.


2. Rapid Speech

Purpose: Trains the brain to process fast talkers or time-compressed speech.

How it works:

    • Each exercise plays a sentence at a specific Words Per Minute (WPM) rate.
    • When patients understand (tap Yes), the system increases the speed; if not, it slows down. Their average WPM from correct answers determines their comprehension score

How to interpret:

  • Normal speed: ~150 WPM (everyday conversation).
  • Fast: 170–200 WPM (e.g., radio announcer).
  • Very Fast: 230–300 WPM (fast talker).

Takeaway: When a patient’s average WPM goes up, it means their brain is adapting - they’re understanding faster speakers more easily and filling in missed words better in real life.


3. Working Memory

Purpose: Measures how well patients can remember and process auditory information under time pressure.

How it works:

    • Each question tests both accuracy and speed.
    • Correct answers earn points, but faster correct answers earn higher scores (up to 100).
    • Slower or incorrect answers score lower.
    • The score gradually drops the longer it takes to respond

How to interpret:

  • High scores (80–100): Quick and accurate - strong listening memory.
  • Moderate (50–79): Generally accurate but slower recall.
  • Low (<50): Needs improvement in attention or processing speed.

Takeaway: Strong working memory helps patients stay engaged in conversations, remember details, and handle multiple talkers - key for hearing aid success and daily communication.


4. Missing Word

Coming soon!