1. Lace AI Pro Knowledge Base
  2. For Hearing Care Professionals

Pro Portal: Understanding the Patient Dashboard

Learn what each role sees on the Lace AI Pro Patient Dashboard and how to interpret key training metrics.

Permissions

Here’s what each role can see:

  • Clinic Admin: Can view all patients and their records.
  • Provider: Can only view patients assigned to them and those patients’ records.

User Activity Levels

These show how actively a patient is training:

Level

Meaning

Weekly Training Time

Power User

Highly engaged and consistently active

90+ minutes per week

Active User

Regularly participates and shows steady progress

45–90 minutes per week

Intermittent User

Minimal activity; needs encouragement

45 minutes per week


Dashboard Metrics

  • Last Session: When the patient last trained.
  • Total Training Time: Total time spent training since they began.
  • Longest Lesson: The single longest lesson they’ve completed.

Training Progress

This section shows how many levels a patient has completed in each exercise type as they work toward becoming an Expert Communicator.

Each exercise type (Speech in Noise, Rapid Speech, Working Memory, and Speech Reading) includes 4 levels of increasing difficulty, with each level representing a deeper stage of auditory skill development.

  • Patients progress sequentially through each level.
  • Completion bars show percentage progress within each exercise type.
  • Completing all levels in every exercise type equals roughly 9 total hours of auditory training.

Level Breakdown by Exercise type

Speech in Noise and Rapid Speech


Level

Exercises

Approx. Training Time

Typical Duration

1

6

3 Min

1 Day

2

180

1 Hour

~6 days (30 exercises/day)

3

270

1.5 Hours

~9 days (30 exercises/day)

4

360

2 Hours

~12 days (30 exercises/day)

Total

816

~4 hrs 33 min

~28 days


Working Memory and Missing Word


Level

Exercises

Approx. Training Time

Typical Duration

1

3

3 Min

1 Day

2

60

1 Hour

~6 days (10 exercises/day)

3

90

1.5 Hours

~9 days (10 exercises/day)

4

120

2 Hours

~12 days (10 exercises/day)

Total

273

~4 hrs 33 min

~28 days



Scoring Overview

  • Scores reflect how patients are improving in four core listening areas
    • Speech in Noise
    • Rapid Speech
    • Working Memory
    • Missing Word
  • Graphs appear once there are at least five days of training data.
  • Each exercise graph shows improvement trends and helps providers explain progress over time rather than day-to-day fluctuations.

1. Speech in Noise (SIN)

Purpose: Measures how well a person understands speech in background noise.

How it works:

  • The system plays sentences at varying noise levels.
  • When the patient understands and taps Yes, the next exercise gets harder (more background noise).
  • When they tap No, the next gets easier.
  • Over time, it finds their threshold - how much background noise they can handle while still understanding speech.

How to interpret:

  • Very Quiet: Having a conversation in a quiet room where there is minimal background noise.
    • SNR Range: +15 dB and above
  • Quiet: Talking in a car with low road noise or in an office with mild ambient sound.
    • SNR Range: +10 to +14 dB
  • Moderate Noise: Conversations in a busy cafe or during a family dinner in a moderately noisy home.
    • SNR Range: +5 to +9 dB
  • Noisy: Background noise is close to the level of speech; understanding requires considerable effort.
    • SNR Range: +1 to +4 dB
  • Very Noisy: Trying to communicate in environments like busy urban streets or crowded public transit.
    • SNR Range: 0 to +4 dB
  • Extremely Noisy: Attempting to hold a conversation in very loud settings such as near heavy machinery, during loud events, or in entertainment venues.
    • SNR Range: Below 0 dB

Takeaway: Improvement here means patients are better able to follow conversations in noisy environments - one of the biggest real-world challenges for hearing loss.


2. Rapid Speech

Purpose: Trains the brain to process fast talkers or time-compressed speech.

How it works:

    • Each exercise plays a sentence at a specific Words Per Minute (WPM) rate.
    • When patients understand (tap Yes), the system increases the speed; if not, it slows down. Their average WPM from correct answers determines their comprehension score

How to interpret:

  • Normal speed: ~150 WPM (everyday conversation).
  • Fast: 170–200 WPM (e.g., radio announcer).
  • Very Fast: 230–300 WPM (fast talker).

Takeaway: When a patient’s average WPM goes up, it means their brain is adapting - they’re understanding faster speakers more easily and filling in missed words better in real life.


3. Working Memory

Purpose: Measures how well patients can remember and process auditory information under time pressure.

How it works:

    • Each question tests both accuracy and speed.
    • Correct answers earn points, but faster correct answers earn higher scores (up to 100).
    • Slower or incorrect answers score lower.
    • The score gradually drops the longer it takes to respond

How to interpret:

  • High scores (80–100): Quick and accurate - strong listening memory.
  • Moderate (50–79): Generally accurate but slower recall.
  • Low (<50): Needs improvement in attention or processing speed.

Takeaway: Strong working memory helps patients stay engaged in conversations, remember details, and handle multiple talkers - key for hearing aid success and daily communication.


4. Missing Word

Coming soon!