Partnership expectations
Neurotone AI is dedicated to your success with Lace AI Pro. Our aim is to help you improve each patient's hearing journey, enhance hearing care, and achieve your business goals.
In today's competitive landscape, securing patient loyalty is more crucial than ever. Lace is designed to give you a scientifically-proven, easy-to-implement tool that keeps your brand at the forefront of your patients' minds. With over-the-counter devices and hearing care franchises competing for attention, Lace helps you stand out.
Lace AI Pro is more than just a product; it's an extension of your practice. Daily training reminders and encouraging messages from you keep patients connected between visits, strengthening the patient-provider relationship.
You can implement Lace with confidence. Backed by 20+ years of clinical research, the program has been shown to improve patient outcomes, reduce hearing device returns, and increase satisfaction with hearing aids.
By partnering with Neurotone AI, you ensure patients think of you first for their hearing needs—returning for follow-up appointments and choosing your practice for their next device. Lace enhances your standard of care while helping you grow your business.
Your role in the partnership
We provide the platform, training, and support—but success depends on how consistently patients are introduced to Lace throughout their visit. Our best partners see exceptional patient engagement and outcomes by following with this framework:
- Explain the stakes - Hearing loss can lead to social isolation, depression, cognitive decline, and dementia. Patients should be doing all they can to support their hearing.
- Position auditory training as essential - Conviction matters. Make sure patients know Lace is an essential part of their hearing care.
- Provide a clear treatment plan - Make sure patients know exactly what’s expected of them. The Patient Prescription Handout can help to reinforce your instructions.
-
Charge for it - Patients value what they invest in. The more you charge the more committed the patient will be to training.
-
Offer ongoing patient encouragement - Congratulations and nudges help to keep patients training and coming back for more.
These simple steps help position Lace as a standard part of hearing care, not an optional add-on.
Together, we can raise the standard of hearing care and improve patient satisfaction. Remember, your dedicated Account Manager is always available for support.